Ghosted by Customer Support? Here's How to Get a Real Response

You open a support ticket. You explain your problem. They tell you, “We’ll get back to you.”

And then… nothing. Days turn into weeks, and your ticket might as well be on Mars.

You’ve been ghosted by customer support — and it’s not an accident.

Why Support Teams Go Silent

When you stop hearing back, it’s often because:

• Your issue is expensive or time-consuming to fix.
• The company is stalling, hoping you give up.
• It’s buried under other cases with no urgency to resolve yours.

The hard truth? Many companies are trained to let problems die quietly.

The Old Fix — and Why It’s Gone

Once upon a time, you could call and press 0 until you got a live person.

Today? That “0” trick is gone. Phone menus loop endlessly, and chatbots give scripted apologies while doing nothing to solve your problem.

The New Fix: Skip the Silence

When support goes dark, you have two options:

• Keep waiting (and hoping).
• Go above their heads.

That’s where DearCEO.wtf comes in.

We bypass the endless loops and send your issue directly to the executive team — the people who have the authority to get you an answer.

Real Results

• “Lost” cases resolved in hours
• Refunds approved
• Warranty claims honored
• Even apologies from the top

It’s amazing what happens when the CEO’s office knows you’re still waiting.

Skip the bots. End the silence. → DearCEO.wtf