Success Stories

Customer

Stephen R.

Company

Samsung

Their Story

I had given up all hope until I discovered DearCEO.wtf Seven months after trading in a device to Samsung and diligently factory reseting it, I received an email that they were unable able to wipe the data and therefore they'd be charging me $600. They gave me two choices: pay the $600 now or pay the $600 now. Distraught, I spent hours both in chats and on the phone with customer services. I was put on hold, passed around and repeatedly told there was nothing they could do. I was beside myself in frustration and posted on Reddit asking for advice. That's how I learned about this service. It was easy to supply the information and have them generate a professional caliber email and populate with email address for top Samsung executives. Within 24 hours Samsung dropped the $600 bill! I hope I never need DearCEO.wtf again, but if I do you can be sure I'll use them!

Rating