Ghosted by Support? Here's the Template That Gets a Response

You reached out. You explained the issue. You even attached proof. And what did you get back?

A cheery "Thanks for your feedback!" Or worse... silence.

When companies ignore customers, it is not just frustrating; it is personal. You spent time, money, and energy. You followed the rules. Instead of a resolution, you are stuck with a boilerplate email or a blinking chat window that never responds.

So what now?

You take back the power.

One focused email to the right executive can do more than ten calls to the support line. You do not have to be a lawyer or a writer to make that message count.

Here is a simple template that works, and why.

What This Email Needs

• Clear facts: what happened, when, and what you have already tried
• Professional tone: you are calm, not confrontational
• A simple request: what you want them to do
• Proof: screenshot or reference numbers, not a wall of text

The Email Template

Subject: Request for Resolution - [Issue]

Dear [Executive's Name],

I am writing to bring an unresolved issue to your attention after multiple failed attempts through regular support.

I was charged [X amount] for [describe issue briefly]. I contacted support on [dates] but have not received a resolution.

I have attached [proof] in case it helps clarify. I would appreciate your help in reviewing this or directing it to someone who can take action.

Thank you for your time and attention.

Best regards, [Your Name] [Your contact info]

Why It Works

• Executives have authority. You are not asking a rep to break policy; you are showing a pattern the company should care about.
• You are not ranting. That alone helps you stand out.
• You are making it easy to say yes.

If you do not want to hunt down the email address, that is where DearCEO.wtf comes in. We help you find the right executive and guide your message so it actually gets read.

You have waited long enough. Say something that gets seen.

Get started with DearCEO.wtf →