How Sarah Got a Full Refund After Weeks of Being Ignored

Sarah's story is a powerful example of how executive escalation can turn a customer service nightmare into a success story.

The Frustration of Standard Support

• Endless Hold Times: Hours spent waiting for help.
• Repetitive Explanations: Telling the same story to multiple agents.
• Empty Promises: No real action or resolution.

The Turning Point: Executive Escalation

After weeks of getting nowhere, Sarah used DearCEO.wtf to send a professionally crafted executive escalation email. Within 48 hours, she received a full refund—no more runaround, no more stress.

The difference wasn't just the email—it was the process, the structure, and the credibility that came with it.