What to Include in a Complaint Email (And What to Leave Out)

Writing an effective complaint email is both an art and a science. The right details can make all the difference in getting your issue resolved quickly.

What to Include for Customer Complaint Resolution

• Order or Account Number: Make it easy for the company to find your case.
• Clear Issue Summary: Briefly explain what went wrong and how it affected you.
• Specific Request: State what you want done to resolve the issue.

What to Avoid

• Threats or Legal Jargon: These can shut down communication.
• Emotional Rants: Stay professional and focused.
• Overly Long Explanations: Keep it concise and relevant.

The structure and tone of your complaint email are critical to getting results. That's why DearCEO.wtf uses proven frameworks to maximize your chances of success.