Success Stories

2 articles

The Support Agent Said 'I Can't Help.' So I Found Someone Who Could. featured image

The Support Agent Said 'I Can't Help.' So I Found Someone Who Could.

Aug 28, 2025 • 2 min read

Escalation Strategies Customer Service Success Stories

Tired of hearing 'I can't override that'? I escalated to leadership and got a fast refund and a real fix. Here's exactly how.

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How One Escalation Email Turned a $600 Samsung Nightmare into a Win featured image

How One Escalation Email Turned a $600 Samsung Nightmare into a Win

Aug 19, 2025 • 2 min read

Success Stories Escalation Strategies Customer Rights Refund Stories

Weeks of silence from support ended with one professional escalation email—here's why it worked and how you can do the same.

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