When 'There's Nothing We Can Do' Is a Lie (And What You Can Do About It)

Sep 23, 2025 • 5 min read

Customer Service Escalation Strategies Policy Overrides Consumer Rights

Support agents love saying 'there's nothing we can do' - but it's often not true. Here's how to tell when it's policy vs. power, and how to reach someone who can actually override bad calls.

How to Escalate When Support Stops Replying: A Step-by-Step Guide

Sep 21, 2025 • 4 min read

Escalation Strategies Support Failures Customer Service Consumer Rights

Your support ticket has gone dark. No replies. No updates. No resolution. Here's exactly how to track your case and escalate it up the chain before it's too late.

Customer Service vs Executive Escalation: The Visual Reality

Sep 18, 2025 • 2 min read

Customer Service Escalation Strategies Support Failures Consumer Rights

One image tells the entire story of why standard customer service fails and executive escalation works. Here's what your support experience actually looks like.

DIY but Definitely Executive-Level: How DearCEO.wtf Actually Works

Sep 07, 2025 • 2 min read

How It Works Escalation Strategies

A simple, step by step walkthrough of how DearCEO.wtf helps you create a professional executive escalation email while you keep full control.

Escalation Matrix 101: Who Decides That Fix

Sep 04, 2025 • 2 min read

Escalation Strategies How To

An approachable explainer on who actually approves refunds, replacements, and exceptions, with clear examples you can use today.

Real-World Win: How an Email to the Right Inbox Got a $600 Refund

Sep 02, 2025 • 2 min read

Customer Service Wins Escalation Strategies Refunds

A clear, respectful escalation to the executive office turned a stalled case into a $600 refund without drama. Here is why it worked and how you can repeat it.