19 articles
Back in the day, customer service pros had a secret weapon: Pressing 0 on your phone until you got a live person. It was fast. It was simple. It worked.
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Weeks of silence from support ended with one professional escalation email—here's why it worked and how you can do the same.
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We've all heard the advice: 'Just be polite and patient — they'll help you.' But if being nice always worked with corporations, DearCEO.wtf wouldn't exist.
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You open a support ticket. You explain your problem. They tell you, 'We'll get back to you.' And then… nothing. Days turn into weeks, and your ticket might as well be on Mars.
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Remember when customer service meant talking to an actual human? You'd call, maybe wait a few minutes, press '0' for an operator, and you'd get a person who could help you right then and there.
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Another day, another IT disaster at 30,000 feet. United Airlines grounded its entire U.S. fleet following a massive tech failure, just weeks after Alaska's meltdown.
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A massive PayPal and Venmo outage left millions of users unable to send or receive money during a critical time—just as many people were trying to pay rent and bills.
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When companies break your trust, standard customer service channels often become part of the problem. Here's why escalation is your best option.
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A massive Starlink outage left over 60,000 subscribers without internet for 2.5 hours. Here's what happened and how to fight back when your satellite internet goes dark.
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