Why Escalating to Executives Still Works in 2025
Customer service still deflects in 2025. Smart executive escalation cuts the script and gets decisions fast.
Escalation Strategies
21 articles on escalation strategies.
Customer Service is Broken by Design (and How to Actually Get Heard)
Customer service isn't broken by accident—it's structured to wear you down. Here's why it happens and a practical way to get real results.
The Old Customer Service Hack vs. The New One
Back in the day, customer service pros had a secret weapon: Pressing 0 on your phone until you got a live person. It was fast. It was simple. It worked.
How One Escalation Email Turned a $600 Samsung Nightmare into a Win
Months of silence from support ended with one professional escalation email—here's why it worked and how you can do the same.
Complaining Nicely Doesn't Always Work: And Here's Why
We've all heard the advice: 'Just be polite and patient — they'll help you.' But if being nice always worked with corporations, DearCEO.wtf wouldn't exist.
Ghosted by Customer Support? Here's How to Get a Real Response
You open a support ticket. You explain your problem. They tell you, 'We'll get back to you.' And then… nothing. Days turn into weeks, and your ticket might as well be on Mars.
Why Customer Support Went from Human to Hell
Remember when customer service meant talking to an actual human? You'd call, maybe wait a few minutes, press '0' for an operator, and you'd get a person who could help you right then and there.
Tech Tumbling: United Grounds Flights 6 Weeks After Alaska: When Will Airlines Learn?
Another day, another IT disaster at 30,000 feet. United Airlines grounded its entire U.S. fleet following a massive tech failure, just weeks after Alaska's meltdown.
Major PayPal/Venmo Outage Stranded Users on Rent Day
A massive PayPal and Venmo outage left millions of users unable to send or receive money during a critical time—just as many people were trying to pay rent and bills.
When Trust Breaks: Why You Need to Go Over the Heads of Customer Support
When companies break your trust, standard customer service channels often become part of the problem. Here's why escalation is your best option.
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