The Old Customer Service Hack vs. The New One
Back in the day, customer service pros had a secret weapon: Pressing 0 on your phone until you got a live person. It was fast. It was simple. It worked.
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Back in the day, customer service pros had a secret weapon: Pressing 0 on your phone until you got a live person. It was fast. It was simple. It worked.
Continue ReadingWeeks of silence from support ended with one professional escalation email—here's why it worked and how you can do the same.
Continue ReadingWe've all heard the advice: 'Just be polite and patient — they'll help you.' But if being nice always worked with corporations, DearCEO.wtf wouldn't exist.
Continue ReadingYou open a support ticket. You explain your problem. They tell you, 'We'll get back to you.' And then… nothing. Days turn into weeks, and your ticket might as well be on Mars.
Continue ReadingRemember when customer service meant talking to an actual human? You'd call, maybe wait a few minutes, press '0' for an operator, and you'd get a person who could help you right then and there.
Continue ReadingAnother day, another IT disaster at 30,000 feet. United Airlines grounded its entire U.S. fleet following a massive tech failure, just weeks after Alaska's meltdown.
Continue ReadingA massive PayPal and Venmo outage left millions of users unable to send or receive money during a critical time—just as many people were trying to pay rent and bills.
Continue ReadingWhen companies break your trust, standard customer service channels often become part of the problem. Here's why escalation is your best option.
Continue ReadingA massive Starlink outage left over 60,000 subscribers without internet for 2.5 hours. Here's what happened and how to fight back when your satellite internet goes dark.
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