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  1. Blog
  2. Customer Rights

Customer Rights

2 articles

How One Escalation Email Turned a $600 Samsung Nightmare into a Win featured image

How One Escalation Email Turned a $600 Samsung Nightmare into a Win

Aug 19, 2025 • 2 min read
Success Stories Escalation Strategies Customer Rights Refund Stories

Weeks of silence from support ended with one professional escalation email—here's why it worked and how you can do the same.

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Tech Tumbling: United Grounds Flights 6 Weeks After Alaska: When Will Airlines Learn? featured image

Tech Tumbling: United Grounds Flights 6 Weeks After Alaska: When Will Airlines Learn?

Aug 07, 2025 • 2 min read
Airline Failures Tech Outages Customer Rights Escalation Strategies

Another day, another IT disaster at 30,000 feet. United Airlines grounded its entire U.S. fleet following a massive tech failure, just weeks after Alaska's meltdown.

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Categories
All Articles 2 Airline Failures 1 Consumer Rights 12 Customer Experience 1 Customer Rights 2 Customer Service 13 Customer Service Failures 1 Customer Service Wins 1 Escalation Strategies 19 Executive Escalations 1 How It Works 1 How To 1 Payment Failures 1 Policy Overrides 1 Press 0 2 Psychological Manipulation 1 Refund Stories 1 Refunds 1 Success Stories 2 Support Failures 10 Tech Outages 3 Templates 1
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