Customer Rights

2 articles

How One Escalation Email Turned a $600 Samsung Nightmare into a Win

Aug 19, 2025 • 2 min read

Success Stories Escalation Strategies Customer Rights Refund Stories

Weeks of silence from support ended with one professional escalation email—here's why it worked and how you can do the same.

Tech Tumbling: United Grounds Flights 6 Weeks After Alaska: When Will Airlines Learn?

Aug 07, 2025 • 2 min read

Airline Failures Tech Outages Customer Rights Escalation Strategies

Another day, another IT disaster at 30,000 feet. United Airlines grounded its entire U.S. fleet following a massive tech failure, just weeks after Alaska's meltdown.

Customer Rights

How One Escalation Email Turned a $600 Samsung Nightmare into a Win

Tech Tumbling: United Grounds Flights 6 Weeks After Alaska: When Will Airlines Learn?

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