7 articles
Customer service isn't broken by accident—it's structured to wear you down. Here's why it happens and a practical way to get real results.
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Back in the day, customer service pros had a secret weapon: Pressing 0 on your phone until you got a live person. It was fast. It was simple. It worked.
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We've all heard the advice: 'Just be polite and patient — they'll help you.' But if being nice always worked with corporations, DearCEO.wtf wouldn't exist.
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You open a support ticket. You explain your problem. They tell you, 'We'll get back to you.' And then… nothing. Days turn into weeks, and your ticket might as well be on Mars.
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Remember when customer service meant talking to an actual human? You'd call, maybe wait a few minutes, press '0' for an operator, and you'd get a person who could help you right then and there.
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Remember when you could just hit '0' and talk to a real person? That used to be the universal escape hatch. You'd skip the phone maze and finally hear a human voice.
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When companies break your trust, standard customer service channels often become part of the problem. Here's why escalation is your best option.
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