8 articles
If support ignores you, send this short executive email. It is calm, clear, and built to get a quick decision.
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Customer service still deflects in 2025. Smart executive escalation cuts the script and gets decisions fast.
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Customer service isn't broken by accident—it's structured to wear you down. Here's why it happens and a practical way to get real results.
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We've all heard the advice: 'Just be polite and patient — they'll help you.' But if being nice always worked with corporations, DearCEO.wtf wouldn't exist.
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You open a support ticket. You explain your problem. They tell you, 'We'll get back to you.' And then… nothing. Days turn into weeks, and your ticket might as well be on Mars.
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Remember when customer service meant talking to an actual human? You'd call, maybe wait a few minutes, press '0' for an operator, and you'd get a person who could help you right then and there.
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A massive PayPal and Venmo outage left millions of users unable to send or receive money during a critical time—just as many people were trying to pay rent and bills.
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When companies break your trust, standard customer service channels often become part of the problem. Here's why escalation is your best option.
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