12 articles
You're not imagining it. Support agents are trained to make you question your own experience, deflect blame, and wear you down emotionally. Here's how to recognize the tactics and reset the power dynamic.
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Support agents love saying 'there's nothing we can do' - but it's often not true. Here's how to tell when it's policy vs. power, and how to reach someone who can actually override bad calls.
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Your support ticket has gone dark. No replies. No updates. No resolution. Here's exactly how to track your case and escalate it up the chain before it's too late.
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One image tells the entire story of why standard customer service fails and executive escalation works. Here's what your support experience actually looks like.
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If support ignores you, send this short executive email. It is calm, clear, and built to get a quick decision.
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Customer service still deflects in 2025. Smart executive escalation cuts the script and gets decisions fast.
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Customer service isn't broken by accident—it's structured to wear you down. Here's why it happens and a practical way to get real results.
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We've all heard the advice: 'Just be polite and patient — they'll help you.' But if being nice always worked with corporations, DearCEO.wtf wouldn't exist.
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You open a support ticket. You explain your problem. They tell you, 'We'll get back to you.' And then… nothing. Days turn into weeks, and your ticket might as well be on Mars.
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Remember when customer service meant talking to an actual human? You'd call, maybe wait a few minutes, press '0' for an operator, and you'd get a person who could help you right then and there.
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