Learn how to escalate customer service issues and get real results when companies ignore you.
Customer service isn't broken by accident—it's structured to wear you down. Here's why it happens and a practical way to get real results.
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Back in the day, customer service pros had a secret weapon: Pressing 0 on your phone until you got a live person. It was fast. It was simple. It worked.
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Weeks of silence from support ended with one professional escalation email—here's why it worked and how you can do the same.
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We've all heard the advice: 'Just be polite and patient — they'll help you.' But if being nice always worked with corporations, DearCEO.wtf wouldn't exist.
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You open a support ticket. You explain your problem. They tell you, 'We'll get back to you.' And then… nothing. Days turn into weeks, and your ticket might as well be on Mars.
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Remember when customer service meant talking to an actual human? You'd call, maybe wait a few minutes, press '0' for an operator, and you'd get a person who could help you right then and there.
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Remember when you could just hit '0' and talk to a real person? That used to be the universal escape hatch. You'd skip the phone maze and finally hear a human voice.
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Another day, another IT disaster at 30,000 feet. United Airlines grounded its entire U.S. fleet following a massive tech failure, just weeks after Alaska's meltdown.
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Tired of being ghosted by support bots? Here's how real people are getting real results with just one executive email.
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A massive PayPal and Venmo outage left millions of users unable to send or receive money during a critical time—just as many people were trying to pay rent and bills.
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